General Terms and Conditions of the company “Outdoor & More” GbR

1. CONCLUSION OF THE TRAVEL CONTRACT
1.1 By registering, the customer offers the tour operator (hereinafter referred to as the “operator”) the conclusion of a travel contract. Registration for a trip can be made orally, by telephone, via internet form, by e-mail, in writing on pre-printed registration forms, or informally in writing. Special requests and registrations under a condition are only valid if confirmed in writing by the operator. The operator issues a written travel confirmation to the customer showing all due costs and sends it by post. The contract is concluded upon timely receipt of the required deposit in the Outdoor & More account.
1.2 If the content of the registration deviates, this constitutes a new offer from the operator, which is binding for 10 days. The contract is concluded on the basis of this new offer if the traveler declares acceptance within the binding period, either in writing, orally, or by paying the deposit.
1.3 Each registrant is jointly liable to the operator for fulfilling the contractual obligations of the persons they have registered.

2. PAYMENT TERMS
2.1 Upon conclusion of the contract, a deposit of 20% of the travel price is due, to be paid within 7 days of receiving the invoice. This will be credited against the travel price.
2.2 The remaining payment must be made without reminder 28 days before departure.
2.3 For travel arrangements: payments toward the travel price before the end of the trip may only be made against issuance of the security certificate according to § 651k para. 3 BGB.
2.4 Travel documents will be prepared 8 days before departure and sent immediately upon receipt of payment.

3. SERVICES
3.1 Contractually agreed services are derived from the service descriptions in the detailed programs or internet listings and the related information in the travel confirmation.
3.2 For trips with half-board or full-board, the stated catering begins with the first dinner at the destination and ends with breakfast on the last day.
3.3 The information in the detailed descriptions or internet listings is binding for the operator. However, the operator expressly reserves the right to make changes before conclusion of the contract, about which the traveler will be informed before booking.
3.4 The information in the travel information sent with the travel confirmation is prepared to the best of our knowledge. However, individual provisions or aspects of the trip may change, so no guarantee for year-round accuracy is assumed.

4. CHANGES IN SERVICES AND PRICES
4.1 Changes or deviations of individual travel services from the agreed content that become necessary after the contract is concluded and are not caused in bad faith by the operator are permitted only if the changes are not significant and do not affect the overall structure of the booked trip. Any warranty claims remain unaffected if the altered services are defective. The operator must immediately inform the customer about changes. Where applicable, the operator will offer a free rebooking or cancellation.
4.2 For trips: price changes after contract conclusion are possible if transport costs or fees for specific services (e.g., airfare) increase, provided there are more than four months between receipt of confirmation and the travel date. Travelers will be informed immediately, but no later than 21 days before departure.
4.3 In the case of a subsequent change in the travel price or a significant travel service, the operator must immediately inform the traveler. Price increases after the 20th day before departure are not permitted. If prices increase by more than 5% or there is a significant change in an essential service, the traveler may withdraw without fees or request participation in an equivalent trip if offered at no additional cost.
4.4 Travelers must assert these rights immediately after the operator announces the change.

5. CANCELLATION BY THE TRAVELER, REBOOKING, SUBSTITUTE PARTICIPANTS
5.1 The customer may cancel the travel contract at any time before departure. The effective date is the receipt of the written cancellation by the operator. All travel documents must be attached. Information on booking receipts (payment slips, bank transfers, etc.) is not recognized.
5.2 If the customer cancels or does not start the trip, the operator may claim compensation for the arrangements made and expenses incurred, considering normally saved costs or possible alternative uses. A scale of cancellation fees applies, depending on the timing relative to departure, ranging from €50 to 90% of the travel price. Minimum cancellation fee from day 120 before departure: €100 per person.
5.3 Partial cancellations of a trip are considered rebookings. Cancellation of insurance packages is charged a one-time €100 fee, excluding trip cancellation insurance.
5.4 Entire trip cancellations may include insurance packages, except trip cancellation insurance, which remains valid.
5.5 Fees apply for changes to contract elements (rebooking of dates, destinations, accommodation, transport, airlines) starting at €50 per person. Rebookings later than 45 days before departure may only be done under the cancellation conditions plus new registration. Minor costs are exceptions. Different return dates/extensions possible on request, with fees starting at €100 plus extra transport costs.
5.6 Until departure, the participant may request a third party to take their place, incurring actual costs, at least €100. The operator may refuse if the third party does not meet special travel requirements or legal restrictions.

6. CANCELLATION AND TERMINATION BY THE OPERATOR
6.1 The operator may cancel before departure if there are important participant-related reasons that would severely disrupt the trip.
6.2 Without notice: if the participant disrupts the trip despite warnings or breaches the contract, especially if they do not meet physical/health requirements. The operator retains the travel price claim but must credit saved costs and benefits from alternative use.
6.3 Up to 4 weeks before departure: if minimum participant numbers are not met. The operator must inform customers immediately and refund paid travel prices. No further claims are allowed.

7. TERMINATION DUE TO EXTRAORDINARY CIRCUMSTANCES
7.1 If the trip is significantly impaired by unforeseeable force majeure, both parties may terminate the contract. The operator may charge reasonable compensation for services already provided or to be completed. Additional return transport costs are shared equally. Other extra costs are the traveler’s responsibility.

8. LIABILITY OF THE OPERATOR
8.1 The operator is liable under ordinary care for: a) diligent travel preparation, b) careful selection and supervision of service providers, c) accuracy of service descriptions unless changed before contract conclusion, d) proper provision of agreed services.
8.2 Liability includes the actions of persons providing services.
8.3 If public transport is provided, the operator acts as an intermediary; liability follows the transport company’s regulations.
8.4 For flights, claims under the Warsaw Convention do not allow further claims against the operator.

9. LIMITATION OF LIABILITY
9.1 Non-physical damage liability is limited to three times the travel price if not intentional or grossly negligent.
9.2 Liability for property damage not caused by intent or gross negligence is limited to €4,100, or the triple travel price if higher, per participant per trip.
9.3 No liability for disruptions related to third-party services not included in the package, e.g., water sports.
9.4 Liability is limited if international agreements restrict claims against service providers.

10. PARTICIPATION OBLIGATIONS
10.1 Travelers must cooperate to avoid or minimize damages.
10.2 Complaints must be reported immediately to the Outdoor & More trip management.
10.3 Failure to report defects may forfeit claims for price reduction.

11. EXCLUSION OF CLAIMS AND LIMITATION PERIOD
11.1 Claims must be made within one month of the end of the trip; otherwise, they are excluded unless the participant was prevented without fault.
11.2 Claims under §§ 651c–f BGB expire in two years, starting from the contractual end date. Negotiations suspend limitation, which resumes at earliest three months after suspension ends.

12. PASSPORT, VISA, AND HEALTH REGULATIONS
12.1 The operator informs German citizens about requirements; travelers of other nationalities must consult their diplomatic missions.
12.2 The operator is not liable for delays in obtaining visas unless responsible.
12.3 Travelers must ensure vaccinations and prophylaxis; medical advice may be needed.
12.4 Travelers are responsible for complying with all regulations; costs of non-compliance are borne by the traveler unless caused by operator misinformation.

13. INVALIDITY OF INDIVIDUAL PROVISIONS
13.1 The invalidity of individual provisions does not affect the validity of the entire contract.

14. MISCELLANEOUS
14.1 Physical requirement information is given to the best of knowledge but without guarantee, as it may be influenced by external conditions.

15. JURISDICTION
15.1 Participants may sue the operator only at its registered office in Waiblingen.
15.2 For lawsuits by the operator, the participant’s residence is decisive unless they are a full merchant or abroad; then the operator’s seat applies.

16. OPERATOR
Outdoor & More Ivanovic GbR
Beim Wasserturm 41, 71332 Waiblingen
VAT ID: DE 286190498
Contact: Mobile: 0172 99 50 973 | Email: info@huchenangler.de
Version: March 2019